• 2021
  • www.inkusapp.com
  • Los Angeles, California

Ink Us: Redefining tattoo discovery by connecting artists and intent

A phone showing the Ink Us launch screen.

(01)Project overview

Where insight existed without ownership.

InkUs is a platform designed to help clients discover and connect with tattoo artists through verified portfolios and real-world context. The challenge was not speed, but trust. Discovery systems that optimize for volume over fit create irreversible outcomes in a permanent medium.

This engagement focused on shaping a discovery experience that protected judgment, preserved artist integrity and aligned incentives across clients, artists and studios.

Project details

Client
Ink Us, LLC
Headquarters
Los Angeles, California
Agency
Saritasa, LLC
Industry
Technology, lifestyle
Engagement
Mobile app, Product design, Platform design
Role
Creative direction, Platform architecture, UX design lead

Key outcomes

  • 2M+Global iOS downloads
  • 4.8★Average App Store rating
  • 11,904App Store reviews

(02)The context

A system optimized for speed, not judgment.

Tattoo discovery carries more responsibility than most digital products. Decisions are permanent, personal and culturally grounded. Yet discovery was largely happening on platforms optimized for speed, visibility and engagement rather than accuracy or fit.

People relied on Instagram feeds, Pinterest boards and Google image searches to form ideas, then navigated fragmented paths to find artists capable of executing them. For artists, discovery depended on inconsistent tagging, scattered portfolios and surface-level exposure.

InkUs identified this gap early. But like many first-to-market platforms, the initial experience borrowed heavily from generic social UX patterns. Discovery moved too fast. Matching happened too early. Artist representation lacked nuance. Trust had not yet been earned.

Founded by tattoo artist Joe Ankave, InkUs grew out of firsthand frustration with how fragmented tattoo discovery had become, a challenge later recognized beyond the tattoo community as the platform gained attention in the tech and product space, as profiled by The Silicon Review.

What I did

  • Audited discovery and matching behaviors across client and artist roles
  • Identified decision breakdowns caused by premature filtering and visual overload
  • Defined system requirements to protect fit, intent and trust during discovery
In the spirit of The Creation of Adam, a client’s fingertip reaches toward a phone held by a tattoo artist’s gloved hand.
A phone showing an Ink Us tattoo design page, Eye of the Wicked Storm, with similar sketches.

(03)The challenge

When speed undermines decision quality.

InkUs did not have a feature problem. It had a decision-quality problem.

The platform needed to support two very different perspectives without flattening either. Tattoo enthusiasts were seeking clarity, confidence and direction. Professional artists were protecting craft, time and reputation.

When discovery prioritizes speed over understanding, both sides lose. Incorrect matches are not minor UX failures. They create wasted time, misaligned expectations and broken trust, all unacceptable in a space defined by permanence.

The challenge was not to make discovery faster. It was to make it responsible.

A phone showing a tattoo artist’s sketch portfolio in Ink Us.

(04)The strategy

Structuring clarity before action.

As creative director of UX, my role was to introduce structure, clarity and decision discipline across the product. InkUs needed to slow down before it could scale.

Tattoo discovery is not about volume. It is about fit. The experience had to help people think before it helped them browse, and help artists be represented accurately before they were surfaced widely.

That reframing shifted the product from a generic discovery tool into a trust-driven system.

What I did

  • UX strategy and product framework definition
  • Information architecture for artist representation and matching logic
  • Discovery flow restructuring and prioritization
An Ink Us billboard in a concrete underpass: Design. Preview. Ink. Now available on the App Store.

(05)The execution

Translating principles into system behavior.

Execution focused on translating strategic constraints into system behavior. Patterns that preserved judgment advanced. Those that encouraged premature selection were intentionally removed.

Execution

Ink Us mobile app promo: Copyright © Ink Us, LLC. All rights reserved.

David Keyes sitting with tattoo artists in a studio, talking through the app’s features and design strategy.

(06)Leadership and collaboration

Owning the system end to end.

InkUs required clarity early. Discovery systems shape behavior long before conversion, and missteps at this stage are costly to reverse. I led product vision and UX strategy, defining the decision framework that governed discovery, representation and pacing across the platform.

Strategy and UX execution were developed with a UX designer under my creative and strategic direction. Design intent was translated into clear requirements and validated against real studio behavior, keeping concept and delivery aligned.

What I did

  • Set discovery principles governing trust, pacing and representation
  • Directed UX strategy and reviewed execution to preserve system intent
  • Aligned product, design and stakeholder decisions around long-term fit

In the studio

  • A back covered in a large color tattoo of a woman’s face and roses.
  • The Ink Us logo.
  • A tattoo artist showing a client a design in the Ink Us app.

From the community

Artists and clients, in their words.

  • “InkUs makes my job so much easier. Finding the right clients no longer takes hours of messaging back and forth. It finally feels like a platform built for how tattoo artists actually work.”

    Mia V.Professional tattoo artist
  • “My first tattoo felt overwhelming to plan, but InkUs helped me find the right style, artist, and book my session all in one day.”

    Jason R.Ink Us app user
A hand holding a phone running Ink Us against tufted black leather.

(07)The impact

Decisions made with confidence, not guesswork.

Once discovery aligned with how people and artists actually make decisions, behavior changed. Artists engaged more confidently. Clients spent more time clarifying ideas before outreach. Matches became more intentional and productive.

InkUs shifted from a fast discovery tool into a platform built around judgment, accuracy and trust.

Results

  • 4.8★ average App Store rating across 11,904 reviews
  • More time spent in concept development before artist outreach

Client praise

“Working with David and the Saritasa team was a turning point for InkUs. The vision, leadership, and care for the product brought our idea to life in ways that genuinely exceeded expectations.”

Joe AnkaveFounder, Ink Us

Reflection

“InkUs taught me that when outcomes are permanent, design decisions stop being neutral and start becoming ethical.”

Five phones laid on black, each showing a different Ink Us screen.

(08)The closing

Designing for judgment when it matters most.

InkUs was reshaped to serve a category where decisions cannot be undone and trust is earned slowly. By restructuring discovery around intent, accuracy and artist representation, the platform reduced noise and improved decision quality on both sides of the marketplace.

The result is a system designed to respect craft, protect time and help people move forward with confidence rather than regret.

About this case study

Creative marketplaces are shaped as much by decision quality as by discovery mechanics. This case study explores how experience design influences judgment and trust in environments where creative choices carry lasting consequences.

References

  1. “InkUs Mobile App for Tattoo Design and Artist Discovery.” Saritasa: the app’s purpose, gallery, artist features and UX focus. saritasa.com (opens in a new tab)
  2. “InkUs.” AppAdvice: a platform overview of discovery and artist connection features. appadvice.com (opens in a new tab)
  3. InkUs on Facebook: ongoing engagement with users and artists. facebook.com (opens in a new tab)