Scriptera

Making responsibility visible in healthcare data systems

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01
Project Overview

Where data existed, but responsibility did not

Scriptera is a regulated pharmaceutical analytics platform designed to help pharmacies and industry partners interpret complex market data with clarity and accountability. Before Scriptera, insight lived across spreadsheets, exported reports, and disconnected tools. Interpretation varied by role. Authority was implied rather than enforced. In regulated environments, that gap creates real operational and compliance risk.

This engagement focused on designing a greenfield platform where data access, permissions, and accountability were structurally aligned. The result was a system where insight could be acted on with confidence, without ambiguity, and without compromising trust.

This engagement focused on designing a greenfield platform where data access, permissions, and accountability were structurally aligned. The result was a system where insight could be acted on with confidence, without ambiguity, and without compromising trust.

[PROJECT DETAILS]

Client:

Scriptera, Inc.

Headquarters:

Los Angeles, CA

Agency:

Saritasa, LLC

Industry:

MedTech

Engagement:

Product Design, Platform Design

Role:

Creative Direction, Design Leadership, Product Strategy, UX Design Lead
02
The Context

A system built on implied authority

Pharmaceutical organizations do not lack information. They lack systems that align insight with responsibility. Scriptera works with de-identified, market-level data to enable pattern recognition and compliance analysis without exposing patient information. Anonymization alone, however, does not remove risk. Interpretation still carries consequences when ownership is unclear.

As a zero-cost partnership platform, Scriptera earns trust structurally. Pharmacies retain control of their data, while value flows back to the organizations generating it. This required a system designed for judgment over speed.

WHAT WE DID
  • Assessed fragmented workflows across pharmacies, vendors, and compliance stakeholders
  • Defined core risks created by misaligned data access and responsibility
  • Established system-level requirements for trust, governance, and scale in a regulated environment
03
The Challenge

Correcting false confidence at scale

The problem was not complexity. It was false confidence.

Systems that surface insight without clear ownership encourage premature conclusions and ungoverned action. In regulated environments, that failure mode is subtle and dangerous.

The platform needed to ensure insight followed authority, decisions were traceable to accountable roles, and governance was embedded directly into workflows rather than enforced externally.

04
The Strategy

Sequencing understanding before action

The guiding principle was simple. When responsibility is not clarified by the system, risk fills the gap.

Rather than compressing complexity into dense dashboards, the strategy focused on sequencing understanding. Data appeared with context. Permissions established authority. Reporting preserved intent as information moved between roles.

Customization existed within guardrails. Flexibility supported responsibility rather than undermining it. Governance was treated as a design requirement, not an operational afterthought. The objective was restraint. The system needed to hold up under regulatory scrutiny and real-world decision pressure.

WHAT WE DID
  • Codified decision-making principles governing data access and authority
  • Defined system rules for how insight could be surfaced, shared, and acted upon
  • Locked guardrails that prevented customization from eroding accountability
05
The Execution

Turning strategy into system behavior

Execution translated the product strategy into structural decisions. Early concepts were pressure-tested against data density, role boundaries, and regulatory constraints. Only patterns that preserved clarity and accountability advanced.

Every interface decision was evaluated against a single question: Does this support judgment under regulatory pressure?

Customizable dashboards, structured by intent

Dashboards were designed as modular systems rather than fixed views. Each widget functioned as an accountable data source, surfaced or suppressed by role without compromising system integrity.

Progressive detail, not data overload

High-level signals were never treated as conclusions. Each dashboard surface is connected to deeper, role-aware views, sequencing information to support deliberate analysis rather than immediate reaction.

Progressive detail, not data overload

Supporting mechanics reinforced core decisions across the platform. Collapsible navigation managed data density, while governed reporting workflows preserved context and intent beyond the interface.

06
Leadership & Collaboration

Owning the system, not just the screens

Delivered under a compressed timeline, the platform required early, decisive direction. I led product vision, UX strategy, and system architecture, mapping more than 75 role-specific screens and system states across administrators, compliance stakeholders, and general users.

Design intent was translated into development-ready requirements. UX execution was developed in collaboration with a UX designer under my creative and product direction at Saritasa.

ROLE & RESPONSIBILITIES:
  • Led product vision, UX strategy, and system architecture end-to-end
  • Directed and reviewed UX execution to ensure alignment with system intent
  • Translated design decisions into development-ready requirements under tight constraints
07
The Impact

Clarity that drives regulated decisions

Teams spent less time reconciling reports and more time understanding them. Data sharing became intentional. Compliance shifted from procedural to structural.

Today, Scriptera supports data partnerships across thousands of retail pharmacies. The platform delivers structured insights and revenue opportunities at no cost, while allowing owners to retain value from their own data.

RESULTS
  • Greenfield platform delivered for Q4 2021 launch
  • 75+ defined screens and system states
  • Custom CMS supporting dynamic data integration
  • Delivered approximately 17% under budget
CLIENT PRAISE

"From early concept through launch, David and the Saritasa team were steady, thoughtful, and deeply invested in the success of Scriptera. His guidance made complex work feel manageable and set us up for long-term confidence in the product."

Photo of Kevin Laxer of Scriptera
REFLECTION

“Scriptera reinforced that systems don’t fail from missing data, but from unclear ownership of the decisions data enables.”

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CLOSING

Building trust into regulated decision-making

Scriptera was built for environments where accountability cannot be assumed or deferred. By aligning data access, permissions, and responsibility at the system level, the platform created a foundation for insight that scales without introducing regulatory or operational risk. Systems fail not from missing data, but from unclear ownership of the decisions data enables.

Additional Info

Regulated data platforms often fail not from missing information, but from unclear ownership of interpretation and action. This work shows how system design can enforce accountability by aligning data access, permissions, and responsibility at a structural level.

Work shown is presented for portfolio purposes; rights and trademarks belong to their respective owners, and some deliverables were created in collaboration with other parties or agencies. Please see site Terms of Use Policy for additional information.

Reference Links & Resources
  • Ladd, Elaine. “PDS and Scriptera Partner to Make Independent Pharmacies Better, Stronger and More Profitable.” GlobeNewswire, 13 Jan. 2022,
  • Cline, Josh. “Rx Linc Partners with Scriptera to Enhance Pharmacies’ Bottom Line.” PR Newswire, 21 Oct. 2021,  
  • Scriptera. Facebook, Meta Platforms, Inc., Facebook Profile.

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